Return Window
Authorized returns must be initiated within 10 business days from the date you receive your Return Merchandise Authorization (RMA)—unless stated otherwise in writing.

Return Conditions
To qualify for a return:

• Items must be unused, undamaged, and in their original condition

• Products must include all original packaging, accessories, and components

• Items must not be installed, altered, or disassembled

Optimum Auto Group LLC is not responsible for:

• Installation or labor costs

• Towing or related service fees

• Additional repair costs due to incorrect or defective part use

 
Warranty Claim Requirements
A valid Engine Diagnostic Report from an ASE-Certified Automotive Facility is required for all engine warranty claims.
Warranty will be voided if:

• The engine is returned disassembled without prior written authorization

• Heat tabs are missing or melted

• Items are returned without an RMA

• Claims are submitted more than 10 business days after delivery

 
Incorrect or Damaged Parts
If you receive an incorrect or damaged part:

• Do not install the item

• Keep all original packaging

• Contact us immediately by phone or email

All shipping items must be carefully inspected upon arrival. Report any damage, missing components, or errors within 10 business days to remain eligible for return or replacement.

RMA (Return Authorization) Process
To request an RMA, contact us via email, phone, or through our contact form. Please include:

• Full name

• Email address

• Phone number

• Purchase or billing number

• Reason for return

Once received and reviewed, we will email you an RMA number and return instructions. An RMA is required for all returns.
 
Customer Support Availability
Business Hours:
Monday to Friday — 7 AM to 5 PM
Support available via:

• Phone

• Email

• Live Chat (during business hours)

 
Refund Processing
Refunds are processed within 24–72 business hours after your return has been received and inspected.

• Refunds will be issued to the original payment method

• A 30% restocking fee may apply

• Credit/debit refunds may take up to 7 business days to reflect in your account

• A confirmation email will be sent once your refund is initiated

 
Order Cancellations
Orders can be cancelled before confirmation via email or phone. Once confirmed:

• Orders are processed within 24 hours

• After 24 hours, cancellation may not be possible

• If already shipped, items may be returned under the standard return process

• A 30% restocking fee may apply for cancellations after packing or shipping

Replacement Policy
Replacements are issued only after the original part is returned and inspected.

• Returned parts must be in original, undamaged condition

• Replacements may include a repaired version of the original item

• Original mileage and installation date remain valid under the original warranty

Contact Information
Email: optimumautogroup0@gmail.com
Phone: +1(561)777-3970